Shipping
Domestic Shipping
All orders will be shipped via U.S. Postal Service with the selected service (First Class or Priority Mail) chosen at checkout. Tracking numbers will be emailed upon parcel shipment. As we are a POD (Print-on-Demand) Service and no physical inventory is carried for unit lithographs, please allow for up to 7-10 days for printing, packaging, and shipping of your order. We know you’re excited about your order. (We like to receive stuff too!) Rest assured, we will get your order out as quickly as possible.
While we want you to deliver you a flawless product without damage every single time, we realize that sometimes damages occur that are beyond our control. Should any damage occur during the shipping process, please reach out to us, thejollypedro@jollypedro.com within ten days of receiving your package. Please provide pictures, a brief description of damage, and any other supporting documents concerning the damage (this helps us with our insurance claims on our end). We aim for 100% customer satisfaction and will make it right.
Any shipping/delivery timelines provided are based on historical statistical data provided by the courier. Many factors can influence, speed up, or delay the delivery of your parcel to include weather, holidays, customs inspections, etc. Once we have shipped your parcel, we no longer have any control over the delivery process. Thank you for your patience and understanding.
If there is an excessive delay, or your parcel is lost within the shipping system, please reach out to us and we will do our best to make it right with a replacement order or refund.
International Shipping
All orders will be shipped via U.S. Postal Service International Mail. These packages are typically handed off to local couriers upon leaving the USA. Unfortunately, tracking outside of USPS may not be available or reliable. All tracking numbers provided by the courier will be provided to the customer via electronic mail.
While we want you to deliver you a flawless product without damage every single time, we realize that sometimes damages occur that are beyond our control. Should any damage occur during the shipping process, please reach out to us, thejollypedro@jollypedro.com within ten days of receiving your package. Please provide pictures, a brief description of damage, and any other supporting documents concerning the damage (this helps us with our insurance claims on our end). We aim for 100% customer satisfaction and will make it right.
ANY IMPORT FEES DUE FOR YOUR PACKAGE MUST BE PAID BY THE CUSTOMER/IMPORTER
VAT/Export Taxes/Fees may be added automatically to International Orders.
Any shipping/delivery timelines provided are based on historical statistical data provided by the courier. Many factors can influence, speed up, or delay the delivery of your parcel to include weather, holidays, customs inspections, etc. Once we have shipped your parcel, we no longer have any control over the delivery process. Thank you for your patience and understanding.
If there is an excessive delay, or your parcel is lost within the shipping system, please reach out to us and we will do our best to make it right with a replacement order or refund.
Returns
Product Returns
Unfortunately, due to the custom nature of our products, all sales are final and returns are not accepted. We do stand by our products with a 100% guarantee against any manufacturing defects. Should a manufacturing defect occur, please contact us immediately so we can discuss options to make it right, which may include the return of product for replacement, or a refund.
There is no returns on Gift Cards. All Gift Card sales are final.
Product Exchanges
Sometimes, the rare opportunity comes where it is possible to exchange a product in your order. If you happened to order the wrong product by mistake, and we happen to have your desired product in stock, please reach out and we will see what can be worked out.
There is no exchanges on Gift Cards. All Gift Card sales are final
Refunds
If a partial or full refund is warranted, we will issue the refund to the same payment method. We will process all refunds within 48 hours of request, and it usually takes an additional 48-72 hours for your provider to credit the funds back to your account.
Of course, if you would prefer store credit, we are absolutely fine with that as well.
There are no refunds on Gift Cards. All Gift Card sales are final.